A Public Service Announcement:
Don’t buy from them. They’re bad. Very, very bad.
Think they’ll sue me for libel? No way! I have the story to back it up…
My niece is an Abercrombie & Fitch junkie. I should also mention that she’s a gorgeous athlete and a size two. Frankly she would look great wearing a mildew-stained shower curtain.
Admittedly I’m not a fan of Abercrombie. I find their clothes ass-grabby and their in-store staff snotty and unhelpful. However, it’s the holidays. She's a good kid; I’ll get her whatever the heck she wants.
Afraid of being the woefully uncool aunt who gets her something (gasp!) decidedly un-trendy, I settled on a gift card.
Desperate to avoid the mall rush, I ordered the card online late on Friday and requested “Next Day Delivery” for a $10 fee. I expected the gift card to arrive Monday, December 20th – the next business day.
When the gift did not arrive by Tuesday afternoon, I checked my e-mail. I received an Abercrombie shipping notification saying that my gift went out the evening of Friday, December 17th and gave me a link to tracking information – which didn’t work.
So, I decided to brave the 800 number. Here’s what transpired….
Me: Hi. I was hoping you might help me. (Explains situation referencing receipts, e-mails and order numbers in nauseating detail.)
Customer Service Representative (CSM): Wow…that’s sad.
Me: Yes, I know. (Pause.) Time is of the essence, as I need to ship this stuff to Florida
in time for Christmas. Can you tell me when I may expect the gift to arrive?
CSM: Well…uh…wow…um…I don’t know.
Me: Can you track it?
CSM: Yeah. Um. Wait. No, I can’t. I don’t see any tracking numbers here. When did you order it?
Me: (Sigh) Friday night. I paid extra for next day delivery.
CSM: Did you say “next day?”
Me: Yes. I assumed it was the “next business day” – Monday.
CSM: You see, they say next day on the site but sometimes it takes 1-3 days. It says it on the site.
Me: No, it doesn’t. Check. Had I known that I never would have placed the order.
(Long Pause)
Me: Hello?...Hello?
CSM: Yeah…you're right. Just checked the site. I guess that isn’t on there. Wow…
Me: So what have you done in similar circumstances?
CSM: What?
Me: When similar things have happened to other customers, what have you done? Issued a refund? Sent another shipment?
CSM: I don’t know…wow…I don’t know. I do know we don’t do refunds for gift cards.
Me: So, what you’re telling me is that you don’t know where my package is, you don’t know when I’ll be receiving it and you won’t issue a refund – even for the shipping charges.
CSM: Sorry.
(***SILENT SCREAM***)
Here’s the total clincher.
So annoyed was I by this phone call that I channeled my inner bee-yatch, sat down and wrote a fiery “Why-You-Stink-And-Need-To-Issue-Me-A-Shipping-Charges-Refund” complaint I planned to send to the powers that be at Abercrombie. I went to the “Contact Us” page on the Web site.
I fill in my name, e-mail, pop in my text and hit send.
Dead link.
I enter the stuff again. Send.
Dead link.
One hour later…
I enter the stuff again. Send.
Dead link.
I guess I will just have to find another way for them to feel my disgruntled customer wrath. Anyone know where I can get a cheap price on some skywriting?
Maybe I need to get some information from the famous Customer Service piece entitled "Yours is a Very Bad Hotel." (If you haven't read it. Please do; you're in for a treat. It's the elaborate complaint piece so good that you wish you wrote it yourself.)
Well, I’m off to check my porch (again) and make plans for tomorrow’s last-minute pilgrimage to the mall.
Meh.
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